FAQ
Orders & Payments
Q: What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, and other secure checkout options available at checkout.
Q: Can I cancel my order?
Yes, orders can be canceled as long as they have not been shipped. Once shipped, you will need to follow the return process.
Q: Will I receive an order confirmation?
Yes, you will receive a confirmation email immediately after placing your order.
Shipping & Delivery
Q: Where do you ship?
We currently ship within the United States only.
Q: How long does shipping take?
Orders are processed within 1–2 business days, and delivery takes 3–5 business days.
Q: Do you offer free shipping?
Yes, shipping is always free on all orders.
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Returns & Refunds
Q: What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
Q: Is return shipping free?
Yes, we provide free return shipping on all eligible returns.
Q: How long does it take to receive a refund?
Refunds are processed within 14 business days after the returned item is received and inspected.
Products
Q: What type of products do you sell?
We specialize in portable power stations, generators, and backup energy solutions for home, outdoor, and emergency use.
Q: Are your products suitable for home backup?
Yes, many of our products are designed to provide reliable backup power during outages. We recommend checking product specifications to find the best fit for your needs.
Q: Do your power stations support solar charging?
Many of our portable power stations are compatible with solar panels, allowing for clean and renewable energy use.
Support
Q: How can I contact customer support?
You can reach us via email or phone:
Email: demarcusclay01@gmail.com
Phone: (214) 910-1132
Q: What are your support hours?
Monday to Friday, 9:00 AM – 6:00 PM (CST)
Issues & Assistance
Q: What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund.
Q: What if I entered the wrong shipping address?
Contact us immediately. If your order hasn’t shipped yet, we can update the address.
If you have any additional questions, feel free to contact us — we’re here to help.